Yes, you may change/cancel your order as long as it has not been shipped. To do so, please get in touch with our team by calling +91 22 22031128-31, Ext: 22 or email us at info@shawlart.com with your order details as soon as possible as orders are sometimes shipped immediately.

Our team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card or online account that was used to make the payment. It usually takes 7 to 21 working days from when the refund request was raised for the amount to reflect in your account. For Cash on Delivery (COD) orders, refunds do not apply, as the payment is not yet made.

Yes we can. Please call or email us with your details.

Yes. We typically require 45-60 days notice to process orders over 100 pieces in a single design. We also cater to wedding and corporate orders. Please get in touch with us for the same via email or phone.

Each shawl is put in a poly bag after which the same is placed in a mulmul bag with a wooden logo on the tie up.

Yes, we do.

Please see our Shipping & Handling Fees section.

Please see our Shipping & Timelines section.

Please see our Returns Policy.

Our shawls are woven and hand dyed which can result in a difference in colour and feel of a +/- 5% tolerance level.

Please see our Returns Process.

No, you would need to send the product back to us at your own cost.

We support the following payment options:

1. Credit Card
2. Debit Card (only if your issuer bank permits online transactions)
3. Net Banking (within India only)

No. 

Yes, we please find below our Bank details where you can organise a RTGS transfer.

Yes we do, You can transfer the money to:
Bank Name - Yes Bank
Add - Mittal Chambers, Nariman Point Mumbai - 400021
A/C No - 000485800000014
IFSC Code - YESB0000004
A/C Holder - RMBAY

Yes, we do and the same should be issued in favour of ‘RMBAY’.

We are using a very secure and trusted payment gateway to provide full security to our customers. If an amount is deducted after any failed transaction, it will be reverted to the bank account of the customer within a few days of time.

Anyone not being able to use a credit card can try a debit card or net banking (within India). You could also re-attempt the transaction after sometime as it could be due to a server problem.

You will receive an email from SHAWLART after the payment is made and the order is placed. This email will include the order number and details about the products and shipment.